Privacy and Data Policy
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New Ground Creations (NGC) is committed to protecting and respecting individual’s privacy.
This policy sets out the basis on which any personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (henceforth the Act), the data controller is Youth Innovation Floor, International House, Canterbury Cres, Brixton, London SW9 7QD
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site at https://www.newgroundcreations.com/contact-us such as your name and contact details. This includes information provided when making a booking, subscribing to our service, posting material or requesting further services. We may also ask you for information if you report a problem with our site.
Information that you provide by filling in an online/hard copy form that regard NGC.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Information that you upload to our site and social media channels.
Information we may collect from other sources
We may collect information from publicly available sources, such as contact details and basic personal information in order to determine your capacity to support New Ground Creations, and to send you positive communications e.g. invitations.
Only the minimum information necessary for the above purposes will be collected, as a legitimate interest in accordance with the Act. We will always inform you at the earliest opportunity of this processing, which is subject to your right to opt out at any time. If you have not heard from us or submitted your details, but have received any communications containing a reference to this document, you may assume that the above case applies.
The information collected will never consist of personal data without your prior informed consent.
There may be times that we will collect additional information about you from a wide range of publicly available sources, in line with our responsibilities as an organisation. It may be necessary in this case to process sensitive personal data, in which case it will not be disclosed to any third party, appropriate safeguards will apply, and your consent will be sought.
The above information will be used only for due diligence purposes, and will not be disclosed to any third party, or disseminated within NGC in such a way that it is used for other purposes (e.g. fundraising).
With the exception of due diligence, the data described in this section will not be held by us for longer than is necessary without seeking your consent to continue processing.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
Estimate our audience size and usage pattern
Store information about your preferences, and so allow us to customise our site according to your individual interests
Speed up your searches
Recognise you when you return to our site.
Where we store your personal data
All information you provide to us is stored on our secure services. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, our site could be subject to unauthorised access and though we take steps to prevent this, we cannot guarantee that it will not occur.
Uses made of your personal data
We may use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer
To provide you with information, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To carry out our obligations arising from any contracts entered into between you and us
To allow you to participate in interactive features of our service, when you choose.
To notify you about changes to our service
To send fundraising communications inviting you to support the NGC or to attend our events, in accordance with the Act and with the Privacy and Electronic Communications Regulations of 2003 (henceforth referred to as PECR.)
To conduct public research on you if you are a prospective donor, for due diligence purposes in accordance with our responsibilities as an organisation.
To dealing with your enquiries and requests
To providing and personalising our services
To compiling your profile
To administering application records
To maintaining your information as a reference tool or general resource
To carrying out market research campaigns
Disclosure of your information
We may also share data with a designated data processor, for example to process communications that are sent. In this case, the processor is bound by a contract to only act on our instructions, as well as to enact security equivalent to ours in regard to Principle 7 of the Act.
Apart from the circumstances above, we will never share your personal data with third parties without your explicit consent to do so.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your rights – direct marketing
You have the right to prevent your personal data being processed for direct marketing. You may exercise this right at any time by communicating your wish to do so in writing (either email or hard copy) to NGC.
When you have requested the above, we aim to stop contacting you immediately; in exceptional cases, this may take up to 28 days from receiving the notice in the case of email communications, or two months in the case of post.
When exercising this right, it will aid the administrative process if you include in your message subject line the word “unsubscribe”, your name and the address/email by which you were contact. All fundraising communications from NGC will contain further details on how to do this. We will also make every effort to act on such requests made via telephone, although we do not recommend this method as it may complicate the administrative process and lead to errors.
If you wish to opt out as described above, but do not have an email to reply to (e.g. you were contacted by post, but wish to opt out by email), you may do so by sending an email specifying your name and email address, with “unsubscribe” in the subject line, to firstname.lastname@example.org. You may also opt out by phone 07432 012419 or by sending a letter to that effect to New Ground Creations, address: Youth Innovation Floor, International House, Canterbury Cres, Brixton, London SW9 7QD
Basic information (i.e. your name, relevant contact details, and date on which you requested no further contact) will be held on our in-house suppression list, to ensure that you are not contacted in the future by accident. This practice is in accordance with the Information Commissioner’s guidance regarding Direct Marketing practice; this list is purely for internal administrative purposes, and will never be shown to a third party under any circumstances. This information will be held for up to 2 years and will be purged when expired.
In addition, if you feel your rights as an individual under the Act or other legislation have been infringed, you have the right to complain at any time to the appropriate supervisory authority.
Your rights – access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will require proof of your identity before providing you with details of any personal information we may hold about you.
You may make the request in writing (either email or hard copy) to NGC, within 40 days of receipt of this, you will be sent a summary of:
Whether any personal data is being processed
What personal data is held, the reasons it is being processed, and whether it will be given to any other organisations or people
You will also be sent a copy of the information comprising the personal data held, and given details of the source of the data (where available).
If you submit your request via email, please send it to email@example.com with the phrase “Subject Access Request” in the subject line. Sending it without this wording or to an alternative email address, such as that of an individual member of staff, will not guarantee your request prompt attention. You will also need to provide brief details of the information of which you would like a copy to help us locate your data.
Removal of Data
All data removed from our systems will be done so in accordance with legal guidelines, which may be subject to change from time to time.
This policy will have a formal review date of two years however; if any aspect is found to be inadequate, the Policy will be reviewed earlier.
The accuracy of your individual identifying information is important to us. If you change email address or any other information that we hold about you, please tell us either by email or post.